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0;border:none;padding:0;font-size:12px}.linklike:hover{text-decoration:underline}.work-clear{justify-content:center;padding:60px 0;display:flex}.work-clear-card{text-align:center;border:1px solid var(--border);background:#fff;border-top:4px solid #f5b301;border-radius:12px;padding:40px 60px;box-shadow:0 6px 20px #17293d14}.work-clear-emoji{margin-bottom:8px;font-size:44px}.work-clear-links{flex-wrap:wrap;justify-content:center;gap:10px;margin-top:18px;display:flex}.view-chips{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px;display:flex}.view-chip{border:1px solid var(--border);background:#eef2f7;border-radius:14px;align-items:center;gap:4px;padding:3px 10px;font-size:13px;display:inline-flex}.view-chip.on{background:#dbeafe;border-color:#93c5fd}.view-chip form{margin:0;display:inline-flex}.view-chip form button{cursor:pointer;color:#64748b;background:0 0;border:none;padding:0 2px;font-size:14px;line-height:1}.view-chip form button:hover{color:#b91c1c}.col-picker{border:1px 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0;font-size:12.5px;display:flex}.evt-dot{background:#b9c2cc;border-radius:50%;flex:none;align-self:center;width:9px;height:9px}.evt-label{min-width:110px;font-weight:700}.evt-when{color:var(--muted)}.evt-sent .evt-dot{background:#1d5fa8}.evt-delivered .evt-dot{background:#1e8e52}.evt-opened .evt-dot{background:#d98f18}.evt-clicked .evt-dot{background:#7c5cd6}.evt-bounced .evt-dot,.evt-failed .evt-dot,.evt-spam .evt-dot{background:#c23b3b}.evt-body{border:1px solid var(--border);border-radius:8px;padding:10px 14px}.rhythm-panel{padding:10px 16px 12px}.rhythm-head{flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:10px;display:flex}.rhythm-head h2{margin:0 0 6px}.rhythm-legend{color:var(--muted);font-size:11.5px}.lg{vertical-align:-1px;border-radius:2px;width:10px;height:10px;margin-right:4px;display:inline-block}.lg-out{background:#1d5fa8}.lg-in{background:#1e8e52}.rhythm{align-items:stretch;gap:2px;display:flex}.rcell{cursor:pointer;background:0 0;border:none;flex-direction:column;flex:1;gap:1px;min-width:4px;max-width:12px;height:30px;padding:0;display:flex}.rcell:hover .rc-out,.rcell:hover .rc-in{filter:brightness(.88)}.rc-out,.rc-in{background:#edf0f4;border-radius:2px;flex:1}.rc-out.on{background:#1d5fa8}.rc-in.on{background:#1e8e52}.rcell.today{outline-offset:1px;border-radius:2px;outline:1.5px solid #17293d}.rhythm-axis{color:var(--muted);justify-content:space-between;margin-top:3px;font-size:10.5px;display:flex}.rhythm-banner{border-radius:6px;margin-top:9px;padding:7px 12px;font-size:12.5px;font-weight:600}.rhythm-banner.waiting-us{color:#8f1d1d;background:#fbdada}.rhythm-banner.waiting-them{color:#1d4f8f;background:#e2ecf9}.rhythm-banner.waiting-none{color:var(--muted);background:#eef2f7}.prov-chip{color:var(--muted);cursor:help;white-space:nowrap;border:1px dashed #c3ccd6;border-radius:9px;padding:1px 8px;font-size:10.5px;font-weight:600}.tl-entry{--tl-accent:#64748b;background:var(--panel);border:1px solid var(--border);border-left:4px solid var(--tl-accent);border-radius:6px;margin-bottom:8px}.tl-grid{grid-template-columns:128px minmax(0,1fr);display:grid}.tl-left{border-right:1px solid #eef1f5;flex-direction:column;align-items:flex-start;gap:1px;padding:9px 10px;font-size:11.5px;display:flex}.tl-ico{color:var(--tl-accent);margin-bottom:3px}.tl-time{color:var(--text);font-variant-numeric:tabular-nums;font-size:14px;font-weight:700}.tl-date{color:var(--muted);white-space:nowrap}.tl-user{color:var(--muted);overflow-wrap:anywhere;margin-top:2px;font-weight:600}.tl-main{min-width:0;padding:8px 12px}.tl-head{flex-wrap:wrap;align-items:baseline;gap:5px 10px;display:flex}.tl-kind{color:var(--tl-accent);filter:saturate(.85)brightness(.85);font-size:12.5px;font-weight:700}.tl-who{color:var(--muted);font-size:12px}.tl-expand{color:var(--muted);margin-left:auto;font-size:11px}.tl-preview{color:var(--text);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:5px;font-size:13px;line-height:1.45;display:-webkit-box;overflow:hidden}.tl-body{border-top:1px solid #eef1f5;margin-top:8px;padding-top:8px}.tl-body pre{white-space:pre-wrap;font:inherit;margin:0;font-size:13px;line-height:1.45}.tl-body-html{overflow-wrap:anywhere;font-size:13px;line-height:1.5;overflow-x:auto}.tl-body-html img{max-width:100%;height:auto}.tl-body-html table{border-collapse:collapse;max-width:100%}.tl-body-html td,.tl-body-html th{border:1px solid #e3e8ee;padding:3px 7px}.tl-body-html p{margin:0 0 .55em}.tl-body-html blockquote{border-left:3px solid var(--border);color:var(--muted);margin:6px 0;padding-left:10px}@media (max-width:700px){.tl-grid{grid-template-columns:1fr}.tl-left{border-bottom:1px solid #eef1f5;border-right:none;flex-direction:row;align-items:center;gap:8px;padding:6px 10px}.tl-ico{margin-bottom:0}}.b-calls_in{--tl-accent:#2e8b57}.b-calls_out{--tl-accent:#1d5fa8}.b-sms{--tl-accent:#8a4bbe}.b-emails{--tl-accent:#d98f18}.b-notes{--tl-accent:#64748b}.b-case_changes{--tl-accent:#b9c2cc}.tl-event{--tl-accent:#d98f18;background:#fffaf0}.tl-event .tl-left{border-right-color:#f3e3c0}.tl-event .tl-body,.tl-event .tl-preview+.tl-body{border-top-color:#f3e3c0}.date-approx{color:#a86c00;border:1px dashed #d9ae4e;border-radius:4px;padding:0 5px;font-size:11px}.show-more{text-align:center;padding:10px;font-weight:600;display:block}.queue-nav{align-items:center;gap:10px;margin-bottom:12px;display:flex}.case-grid{grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:14px;display:grid}@media (max-width:980px){.case-grid{grid-template-columns:1fr}}.tabs{border-bottom:1px solid var(--border);flex-wrap:wrap;gap:2px;margin-bottom:12px;display:flex}.tab{color:var(--muted);cursor:pointer;background:0 0;border:1px solid #0000;border-bottom:none;border-radius:6px 6px 0 0;padding:7px 14px;font-family:inherit;font-size:13px;font-weight:600}.tab:hover{color:var(--accent);text-decoration:none}.tab.on{background:var(--accent-soft);border-color:var(--border);color:var(--accent);margin-bottom:-1px}.form-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:8px 12px;margin-bottom:10px;display:grid}.form-grid label{color:var(--muted);flex-direction:column;gap:3px;font-size:12px;font-weight:600;display:flex}.month-label{text-transform:uppercase;letter-spacing:.5px;color:var(--muted);margin:10px 0 6px;font-size:11px;font-weight:700}.case-chip{text-align:left;border:1px solid var(--border);width:100%;color:var(--text);cursor:pointer;background:#fff;border-radius:6px;margin-bottom:6px;padding:7px 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#0000001f}.ti-fault{background:linear-gradient(160deg,#f97316,#ea580c)}.ti-credit{background:linear-gradient(160deg,#7c3aed,#5b21b6)}.ti-prov{background:linear-gradient(160deg,#0891b2,#0e7490)}.ti-billing{background:linear-gradient(160deg,#6366f1,#4338ca)}.ti-support{background:linear-gradient(160deg,#64748b,#475569)}.ti-sales{background:linear-gradient(160deg,#d946ef,#a21caf)}.ti-account{background:linear-gradient(160deg,#0ea5e9,#0369a1)}.ti-leaving{background:linear-gradient(160deg,#e11d48,#9f1239)}.ti-complaint{background:linear-gradient(160deg,#dc2626,#991b1b)}.ti-unassigned{background:linear-gradient(160deg,#f59e0b,#b45309)}.ti-audit{background:linear-gradient(160deg,#14b8a6,#0f766e)}.ti-none{background:linear-gradient(160deg,#cbd5e1,#94a3b8)}.tone-fault{--type-accent:#ea580c}.tone-credit{--type-accent:#6d28d9}.tone-prov{--type-accent:#0e7490}.tone-billing{--type-accent:#4338ca}.tone-support{--type-accent:#64748b}.tone-sales{--type-accent:#a21caf}.tone-account{--type-accent:#0369a1}.tone-leaving{--type-accent:#be123c}.tone-complaint{--type-accent:#b91c1c}.tone-unassigned{--type-accent:#b45309}.tone-audit{--type-accent:#0f766e}.tone-none{--type-accent:#94a3b8}.case-card{text-align:left;border:1px 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var(--gold);font-weight:700}.recent-backdrop{z-index:62;background:#0f172a38;position:fixed;inset:0}.recent-panel{z-index:65;background:var(--panel);width:min(760px,100vw - 24px);max-height:min(72vh,640px);color:var(--text);border:1px solid var(--border);border-radius:12px;flex-direction:column;font-weight:400;display:flex;position:fixed;top:54px;left:50%;overflow:hidden;transform:translate(-50%);box-shadow:0 24px 60px #0a142359}.recent-head{border-bottom:1px solid var(--border);background:#f7f9fc;align-items:center;gap:12px;padding:14px 16px;display:flex}.recent-head-ico{color:#fff;background:linear-gradient(160deg,#1d5fa8,#17293d);border-radius:10px;flex:none;justify-content:center;align-items:center;width:36px;height:36px;display:inline-flex}.recent-head-text{flex-direction:column;gap:1px;min-width:0;display:flex}.recent-chips{flex:none;gap:6px;margin-left:auto;display:flex}.recent-chip{border:1px solid var(--border);cursor:pointer;color:var(--text);background:#fff;border-radius:999px;align-items:center;gap:6px;padding:4px 10px;font-size:12.5px;display:inline-flex}.recent-chip:disabled{opacity:.45;cursor:default}.recent-chip.on{background:var(--accent);border-color:var(--accent);color:#fff}.recent-chip-n{opacity:.75;font-size:11px;font-weight:700}.recent-close{cursor:pointer;color:var(--muted);background:0 0;border:none;border-radius:6px;flex:none;padding:4px}.recent-close:hover{color:var(--text);background:#e9edf3}.recent-body{padding:6px 8px 10px;overflow-y:auto}.recent-group-label{z-index:1;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);background:var(--panel);padding:10px 10px 4px;font-size:11.5px;font-weight:700;position:sticky;top:0}.recent-panel a.recent-row{color:var(--text);border-radius:10px;align-items:center;gap:12px;margin:0;padding:8px 10px;display:flex}.recent-panel a.recent-row:hover{background:var(--accent-soft);color:var(--text);text-decoration:none}.recent-main{flex-direction:column;flex:1;gap:1px;min-width:0;display:flex}.recent-title{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.recent-caseno{color:var(--accent);font-variant-numeric:tabular-nums;margin-right:2px;font-weight:700}.recent-sub{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.recent-meta{flex-direction:column;flex:none;align-items:flex-end;gap:3px;display:flex}.recent-when{color:var(--muted);white-space:nowrap;font-size:12px}.recent-visits{color:#7a5c0e;background:var(--gold-soft);border:1px solid #eddcae;border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700}.recent-empty{text-align:center;color:var(--muted);flex-direction:column;align-items:center;gap:6px;padding:46px 24px;display:flex}.recent-empty strong{color:var(--text)}.ri-acct{background:linear-gradient(160deg,#10b981,#047857)}.ri-report{background:linear-gradient(160deg,#475569,#1e293b)}